Anti virus

Description of the antivirus component of Acronis Internet Security Suite 2010

Add the failing application to the list of antivirus exclusions to fix the issue

This article applies to:


The antivirus component of Acronis Internet Security Suite 2010 does not scan Acronis True Image backup archive (TIB) for viruses.

Port and hostname that Acronis Internet Security Suite 2010 Antivirus needs to have access to

Acronis Backup and Security 2010 does not overwrite the existing installation of usual Acronis True Image Home 2010 version with its own modified version of Acronis True Image Home 2010

Remove any other security software before installing the product

This is an issue in the product. You can execute the task manually

Acronis Backup & Recovery 10 tasks hang on 100% because of conflict with BitDefender

Description of how to install Acronis Internet Security 2011 from the Acronis Backup and Security 2011 installation package

You can scan disk or partitions, files or folders before backing them up

Remove any other security software before installing the product

If you have ESET NOD32 installed on the machine, please remove it before installing Acronis Backup and Security 2011

Engine version and virus signature may be different on different operating systems

Go to the ESET NOD32 interactive window to unfreeze the operation

To solve the issue, exclude managed vault and deduplication database from the antivirus scan

A backup attempt will fail if you have AhnLab antivirus enabled. Acronis software is incompatible with AhnLab software


Customers have reported the following symptoms while running Symantec AntiVirus Corporate Edition (Version 7.x and 8.x) with any version of Acronis Files Connect (formerly ExtremeZ-IP):


We have received reports from some users of Acronis Files Connect (formerly ExtremeZ-IP) running Symantec Corporate Antivirus that their server performance may degrade over time and hang the server. If you are running Symantec Corporate Antivirus - please consider updating the SYMEVNT.SYS file to the latest version.


Steps to Reproduce:

Install Symantec Corporate Antivirus and Acronis Files Connect on the same server.



A bug in the Symantec Corporate Antivirus Symevent files.



1. BitDefender is installed on the same machine with Acronis Snap Deploy

2. You try to add machines to the list by specifying a file with MAC addresses

3. Operation fails with error:

Failed to execute asynchronous action


 BitDefender conflicts with Acronis Snap Deploy 5.


Add the following folders to exclusions by BitDefender:

C:\Program Files\Acronis\ 

Setting up network for Acronis products.

Acronis Backup and Security 2011 is a product bundle of Acronis True Image Home 2011 and Acronis Internet Security 2011

Acronis software needs exclusive access to your machine's disk to operate.

This means that antivirus software may conflict with Acronis products.

To eliminate the potential compatibility issues, you need to:


Blue Screen of Death (BSOD), or system restart (depending on the configuration of the 'Startup and recovery' settings) can be observed on computers with DeviceLock Service and Kaspersky Endpoint Security 11 (antivirus) installed.


This is a know compatibility issue of Kaspersky Endpoint Security 11 (antivirus) with a number of other software products, including DeviceLock. For resolving this compatibility issue Kaspersky Lab released a private patch pf5038.

You can use the links in this article to test if Acronis Antimalware protection is configured correctly.


Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis True Image 2021 is installed, even when Antivirus and Antimalware protection is disabled.


Acronis True Image 2021 and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.


Before installing third-party endpoint security software follow the steps below to remove bddci.sys driver:

Acronis True Image 2021 combines reliable backups with advanced security features - integrated anti-ransomware, cryptomining protection and antivirus - to protect you against today's threats.

This article contains frequently asked questions about new Advanced Antimalware Protection features of Acronis True Image 2021.