Antivirus

Antivirus
Anti virus

Acronis Backup & Recovery 10 tasks hang on 100% because of conflict with BitDefender

Go to the ESET NOD32 interactive window to unfreeze the operation

To solve the issue, exclude managed vault and deduplication database from the antivirus scan

A backup attempt will fail if you have AhnLab antivirus enabled. Acronis software is incompatible with AhnLab software

Symptom:

Customers have reported the following symptoms while running Symantec AntiVirus Corporate Edition (Version 7.x and 8.x) with any version of Acronis Files Connect (formerly ExtremeZ-IP):

Symptom:

We have received reports from some users of Acronis Files Connect (formerly ExtremeZ-IP) running Symantec Corporate Antivirus that their server performance may degrade over time and hang the server. If you are running Symantec Corporate Antivirus - please consider updating the SYMEVNT.SYS file to the latest version.

 

Steps to Reproduce:

Install Symantec Corporate Antivirus and Acronis Files Connect on the same server.

 

Cause:

A bug in the Symantec Corporate Antivirus Symevent files.

 

Symptoms

1. BitDefender is installed on the same machine with Acronis Snap Deploy

2. You try to add machines to the list by specifying a file with MAC addresses

3. Operation fails with error:

Failed to execute asynchronous action

Cause

 BitDefender conflicts with Acronis Snap Deploy 5.

Solution

Add the following folders to exclusions by BitDefender:

C:\Program Files\Acronis\ 

Setting up network for Acronis products.

Acronis software needs exclusive access to your machine's disk to operate.

This means that antivirus software may conflict with Acronis products.

To eliminate the potential compatibility issues, you need to:

Description

Blue Screen of Death (BSOD), or system restart (depending on the configuration of the 'Startup and recovery' settings) can be observed on computers with DeviceLock Service and Kaspersky Endpoint Security 11 (antivirus) installed.

Comments

This is a know compatibility issue of Kaspersky Endpoint Security 11 (antivirus) with a number of other software products, including DeviceLock. For resolving this compatibility issue Kaspersky Lab released a private patch pf5038.

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis True Image 2021 is installed, even when Antivirus and Antimalware protection is disabled.

Cause

Acronis True Image 2021 and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

Solution

Before installing third-party endpoint security software follow the steps below to remove bddci.sys driver:

Acronis True Image 2021 combines reliable backups with advanced security features - integrated anti-ransomware, cryptomining protection and antivirus - to protect you against today's threats.

This article contains frequently asked questions about new Advanced Antimalware Protection features of Acronis True Image 2021.

Exclude Acronis program folders, executable files and program data from the antivirus check.

Symptoms

You disabled Antivirus and antimalware protection via Pause protection -> Turn off protection.

Despite disabled protection, scheduled antivirus scan continues to run.

In Cyber Protection agent logs C:\ProgramData\Acronis\Agent\var\log\atp-agent you find the following message:

[error] [ScheduleServiceProxy] : UnscheduleTask()[...] No tasks for cmd

Cause

Issue in the product.

Symptoms

You have an antivirus or a different security solution in place and you want to install Acronis True Image 2021.

OR

After Acronis True Image 2021 is installed on a machine with a different security solution in place, the machine displays significant performance degradation, such as programs not running or running slowly, unexpected reboots, slow booting, etc

Cause

Two or more antivirus solutions are active on the same machine.

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis Agent is installed, even when Acronis Cyber Backup license is used or Antivirus & Antimalware protection is disabled.

Cause

Acronis Cyber Protect Agent and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

You apply a protection plan with Antivirus & Antimalware protection module and receive the following alerts:

"Real-time antimalware protection was not enabled because it conflicts with another security solution installed on machine. To enable Real-time antimalware protection, disable or uninstall another security solution. If you want to keep your current security solution, disable Real-time antimalware protection in the protection plan"

Alerts keep appearing even after the third-party security solution was uninstalled.

In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist.

While attempting to install LogMeIn Antivirus to a machine that has Acronis Cyber Protect Cloud (build 22210 or newer) already installed the installation fails with:

Installation failed! LogMeIn Antivirus cannot be successfully installed.

or

Bitdefender installation failed Bitdefender could not be installed because it is already existing security software is installed: Acronis Cyber Protect

Cyber Protection represents an all-in-one cyber protection solution that integrates backup and recovery, disaster recovery, malware prevention, security controls, remote assistance, monitoring, and reporting.

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You can use the links in this article to test if Acronis Antimalware protection is configured correctly.

Introduction

This article describes various alerts that appear in cases when Acronis Antivirus & Real-time protection conflicts with a third-party antivirus or Windows Defender.

Alert 1 – Windows defender is blocked by a third-party antivirus software: Windows defender is blocked because Acronis cyber protect is installed on machine

In this case, both Windows defender and Acronis real-time protection are enabled. It is not possible to run two antiviruses in one machine as they will conflict with each other. 

Introduction

This article explains how to temporarily turn off Windows Defender Antivirus in case it conflicts with Acronis software on Windows 10, e.g. prevents successful software installation or update/upgrade.