Check the logs to make sure the backup has been created successfully

If an Acronis Online Backup is running when the regular backup starts, the former will automatically be canceled

Log into your account in the product, select the subscription that you want to reassign

Run the Acronis Backup & Recovery 10 Build 12457 or higher to install Acronis Backup & Recovery 10 Online

Access your account from the product under Vaults -> Personal and delete the backup

Restoring from the online storage. Large Scale Recovery (LSR) or directly over the internet

Your subscription has expired. Please extend your Acronis Online Backup subscription

The online backup subscription is annual

One license per one machine with an Acronis Agent. One license for all virtual machines in agentless ESX/Hyper-V operation

For country availability see:

Initial Seeding is an extra service with which you can send your backup to Acronis via regular post and have it uploaded

This article applies to:

  • Acronis True Image 2015
  • Acronis True Image 2014
  • True Image 2013 by Acronis
  • Acronis True Image Home 2012
  • Acronis True Image Home 2011
  • Acronis True Image Home 2010
  • Acronis True Image Home 2010 Online Backup (Standalone)

Supported Media

Acronis True Image 2015/2014

Acronis Cloud supports backup from the following sources:

This article describes that the trial and full subscription must match.

Using the first time of the Tool - Calculate Online Backup Time - fails due an overload of Acronis site. Try again later or in several hours.

Back up -> Online backup storage -> Log in. Under "Backup scheme" select "Initial seeding"

Make sure you have an account at the Acronis website, then log into your account through the product

Acronis Cloud is available in the following countries:

Top popular countries:

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  • Information security program

Acronis maintains a comprehensive information security and compliance program that includes administrative, physical, and technical controls based on ongoing risk assessment. Our information security policies and processes are based on broadly accepted international security standards, such as ISO 27001 and NIST.

Acronis Cloud Backup needs to have access to the following hostnames and TCP ports: