Network connectivity problem can take place if any antivirus is working on source or/and target computers. Beside that, the antivirus software may have its own firewall that can block the traffic even if real-time shields are stopped.
If you have any problem with network connection (e.g. you are not able to back up onto NAS or any other network share), follow these steps.
Backup may fail due to a variety of reasons. This article contains instructions on how to localize the root cause of the issue and how to troubleshoot it as well as links to other troubleshooting articles.
About backup process
Backup process can be divided into several stages:
Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..