Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..
Do the following to troubleshoot an issue with activating Acronis Startup Recovery Manager:
This article provides information on how to troubleshoot issues with Try&Decide feature.
If you have Boot Order Lock or a similar boot order protection feature on your computer, disable it before using Try&Decide, as it can interfere with the software's ability to take actions after reboot.
Collect information for investigation of operating system lockups
Product may hang under specific circumstances.
There are 2 types of hanging:
This article cover errors and failures cases with System clean-up in Acronis True Image. It provides information about steps necessary for investigation. Always make sure you are facing the issues with the latest build of the product (if it is possible).
System clean-up issues may happens under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and Process Monitor. Please complete prerequisites step before proceeding to Collect information step.
Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following: