Conflict

Symptoms

1. BitDefender is installed on the same machine with Acronis Snap Deploy

2. You try to add machines to the list by specifying a file with MAC addresses

3. Operation fails with error:

Failed to execute asynchronous action

Cause

 BitDefender conflicts with Acronis Snap Deploy 5.

Solution

Add the following folders to exclusions by BitDefender:

C:\Program Files\Acronis\ 

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis True Image 2021 is installed, even when Antivirus and Antimalware protection is disabled.

Cause

Acronis True Image 2021 and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

Solution

Before installing third-party endpoint security software follow the steps below to remove bddci.sys driver:

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis Agent is installed, even when Acronis Cyber Backup license is used or Antivirus & Antimalware protection is disabled.

Cause

Acronis Cyber Protect Agent and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

Symptom

Installation of Acronis True Image on Mac fails with the error message "Acronis software for business is installed on your Mac".

Cause

Acronis True Image is incompatible with other Acronis software on Mac. Any other Acronis programs must be uninstalled before installing Acronis True Image.

You apply a protection plan with Antivirus & Antimalware protection module and receive the following alerts:

"Real-time antimalware protection was not enabled because it conflicts with another security solution installed on machine. To enable Real-time antimalware protection, disable or uninstall another security solution. If you want to keep your current security solution, disable Real-time antimalware protection in the protection plan"

Alerts keep appearing even after the third-party security solution was uninstalled.