license server

Symptoms

  1. You install Acronis Snap Deploy 5 over Acronis Snap Deploy 4;
  2. After the installation, you attempt to run Acronis License Server;
  3. The License Server crashes. It is not upgraded to the version of Acronis Snap Deploy 5.

Cause

This is a known issue.

Solution

Please uninstall the older version of Acronis License Server and install the one from the Acronis Snap Deploy 5 installation file.

 

Symptoms

  1. You installed Acronis Snap Deploy 5 using extracted MSI files
  2. When you attempt the deployment, it fails with the following error:

    No Acronis Snap Deploy 5 License Server installed on

Introduction

When moving OS Deploy Server to a new machine, you may need to preserve the licensing information from the existing installation (available licenses, used licenses, etc). This can be done by copying the contents of LicenseServer folder to the new machine.

This article applies to:

  • Acronis Cyber Protect 15 Update 3 (Build 28035 or later)

Symptoms

You have activated a Management Server as described in product documentation

When you try to manage licenses in Acronis Cyber Protection service console in the cloud, License usage tab is not shown under Settings: