Most probably the download link expired or was copied incorrectly. Download the product from your Acronis account.
You can submit a comment under "My Support Requests" that will be recorded directly in your case
You can attach a file to your comment. The file size should be no more than 5 MB
The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue
You can view your case severity under "My Support Requests"
Descriptive Guide to navigating Acronis website, creating account, downloading files and getting Support
This article describes why it is important to download the latest build of an Acronis product even if you have a boxed version
You can view your orders and retrieve your serial numbers from your account at the Acronis website
Summary: registration process at the official Acronis web site
How to get Support on Acronis Website
How to change the registration e-mail on Acronis website
"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases
We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily:
You have licenses of Acronis products registered in your account at Acronis website. You want to move some or all of these licenses to another account (associated with another email).
First, check whether your license is a perpetual license or a subscription. How to check whether your license is perpetual or subscription
It is recommended to register your serial numbers for Acronis products at the official Acronis website, so that you can at any time:
What is Acronis account and how to create one
Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation, receive technical help, and get access to special offers from Acronis as well as notifications about new product releases.
You can view your case status under "My Support Requests"
If you purchased a subscription product from Acronis, you may need to change your payment details, e.g if the credit card used for payments expires or you simply want to use a different payment method.
Where to find the serial number of your copy of Acronis product
You want to log in to your Acronis account at https://account.acronis.com, but you have forgotten your password. This article explains how to reset the forgotten password and specify a new password for your account.
Do the following:
You have a subscription-based product purchased in Acronis online store:
- Acronis True Image Subscription
- Acronis Cyber Backup (Advanced) Subscription
- Acronis Cloud Storage Subscription
Subscription-based products have an auto-renewal option, which means, you are automatically charged for the next subscription period and your subscription is extended for another year.
This article helps you to check whether auto-renewal is turned on and turn it off, if need be.
Acronis products can be sold as perpetual (or one-time purchase) licenses or subscriptions.
Perpetual licenses are unlimited in time, subscriptions are time-limited. Depending on the product, feature set and support options may vary for each license type. For example, to learn more about available licensing models in Acronis True Image 2021 and Acronis Cyber Protect 15 check Acronis True Image 2021 licensing and Acronis Cyber Protect 15 licensing respectively.
Log into your account at Acronis website and check the "Maintenance" status
You want to activate Acronis True image and provide a serial number. The serial number is accepted, but you see this error message:
Activation required! Days remaining: 30
You try to resolve the issue by clicking Resolve issue or Enter serial number, but you see this message in the further steps:
The serial number is registered to another account.
Having issues with activating your Acronis True Image license? Paid for a license or renewal, but it still says "Trial" or "Expired"? Unable to sign in? This articles gives instructions how to fix that.
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Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.
Phone support for technical issues is available in Acronis Advantage (business/home products) and Pay-Per-Incident (home products) support programs.
You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Premier support program.
If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.
For general information about Acronis Bootable Media see Acronis Bootable Media.