public

public

Create a public folder in Microsoft Exchange Server to fix the issue

Make sure the file is included in a sync with the Acronis Cloud and the synchronization has completed successfully before generating a public link for that file

Delete the redundant task script using Schedmgr

The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue

Depending on your scenario you can use one of these methods to "copy" a backup plan to another machine.

Method 1: Applying one backup plan to multiple machines

This way you can apply one backup plan to multiple machines without the need to configure it anew every time.

Replication is creating backups in multiple locations with a single backup plan. This feature allows replicating backups from a local/network storage to multiple local/network storage, to Acronis cloud, or to an on-premises cloud based on Acronis storage (applicable to Acronis Cyber Protect Cloud).

To set up replication:

You can uninstall Acronis Agent by starting the installation package and selecting Install Backup Client and then Remove or by running /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall. Should this way not work, you can uninstall Backup Client manually.

Follow these steps to completely delete Backup Client from your system:

1. Remove all modules from dkms:
# dkms status
snapapi26, 0.7.46, 2.6.9-1.667, i686: installed

# dkms remove -m snapapi26 -v 0.7.46 --all

Backup Extension for Windows Azure Pack is a component that integrates Acronis Cyber Cloud with Windows Azure Pack. It enables service providers to offer multitenant backup service through Windows Azure Pack. Using the service tenants can back up both cloud virtual machines and on-premise infrastructure.

Acronis Cyber Protect Cloud and Acronis Backup Service are web-based applications. To back up your data, you only need to install a Backup Agent on your machine. You can manage and monitor system protection with a web-based console.

Backing up entire machine, disks, files or system state

  1. In Cyber Protection console, click Backup:
  2. A backup plan template is offered. Select items you want to back up: Entire machine, Disks/volumes, Files/folders or System state. By default, all disks will be backed up. Alternatively you can select specific items you want to back up.

This article applies to:

  • Acronis Cyber Protect Cloud (formerly Acronis Cyber Backup as a Service)

Introduction

Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

Version 7.7 and newer

Windows:

 

  1. In Cyber Protection console, delete the agent machine from the list.
  2. Open Command prompt as Administrator: Start -> Search -> cmd
  3. Execute:
    "C:\Program Files\BackupClient\RegisterAgentTool" register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Linux:

Symptoms

  1. On a Mac, you create file-level backup of some folders.
  2. You download the archive to a Windows machine.
  3. You try to open the archive.
  4. Error appears:
    Windows cannot open the folder.
    The Compressed (zipped) Folder <path> is invalid.

Cause

Windows Explorer cannot extract a folder from the backup created on a Mac.

Solution

Use a third-party archiver (e.g. 7-Zip) to work with the archive.

If you need to change the account used by Acronis to log in to vCenter or ESX(i) host in version 5 and 6:

Acronis Cyber Protect Cloud uses Resumable Backup technology which reduces network load and therefore enhances backup performance.

Resumable Backup means that in case of a backup failure data upload will be resumed, i.e.:

Do the following to collect system report:

  1. Select the node you want to collect system report from:
  2. Scroll down to Diagnostic info and click Download:

Acronis Managed Machine Service user should be assigned these privileges:

Once you have logged into Cyber Protection console, you will be notified about new build availability by a marker:

To update agents:

(!) TCP port 80 should be open for outbound connections on the Agent machines

 

To back up machines in an ESXi Free environment, regular Acronis Agent for Windows/Agent for Linux (as opposed to Acronis Agent for ESX/ESXi or Acronis Agent for VMware) should be installed inside the virtual machines. Agentless backup is not supported.

Windows

Generally, you can uninstall Agents for Windows using Programs and Features of the Control panel.

Alternatively, you can uninstall agents using this script:

Acronis backup software listed above supports vCloud Air. The functionality of these Acronis products has been successfully tested in vCloud Air environment.

To back up virtual machines in vCloud Air install Acronis Agents inside the guest operating systems of the VMs. You can restore entire machines or individual disks or files and folders.

 

 

When opening a case with Acronis Customer Central please collect and provide System Report from the affected machine.

Acronis Agent is installed and machine is online

Collect system report in one of these ways:

From Devices:

This article applies to:

  • Acronis Cyber Protect Cloud starting with version 4 (Agent build 12.0.1078)
  • Acronis Cyber Backup Service starting with version 4 (Agent build 12.0.1078)

Acronis Cyber Protect Cloud and Acronis Cyber Backup Service allow backing up network shares, including shared folders created on a NAS.

Acronis services to use for upload and download of large amounts of data to cloud

Backing up and restoring large amounts of data to a cloud storage over a slow Internet connection is time-consuming. To help backup service users in these cases, we at Acronis have designed special services for initial upload and download of large amounts of data. These services help end users save time and network traffic by sending the data to the cloud data center on a hard drive or request a hard drive with their backups from the data center.

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Table showing in which languages you can get Acronis products

You can download new builds in your account as described here.

Acronis True Image 2021 Essential, Advanced, Premium and Standard
All editions support Windows 10.

Acronis True Image 2020 Essential, Advanced, Premium and Standard
All editions support Windows 10.

Acronis True Image 2019 Standard, Advanced, and Premium
All editions support Windows 10.

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The tool does not work for accounts with 2-factor authentication enabled; please temporary disable 2FA.

Acronis Cloud Connection Verification Tool helps you verify connection to Acronis Datacenters. It is designed as a bundle to replace the following tools:

Instructions on how to troubleshoot and resolve issues with corrupt backups

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