Create a public folder in Microsoft Exchange Server to fix the issue
public
public
Make sure the file is included in a sync with the Acronis Cloud and the synchronization has completed successfully before generating a public link for that file
You attempt to run a backup from virtual guest and get this error. Change location of virtual guest or change block size of used datastore, so that the datastore blocksize and blocksize of virtual guest matches.
Change the databases to Simple Recovery Mode
Delete the redundant task script using Schedmgr
The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue
Mailbox backup fails with error "Cannot open public folder or mailbox '<mailbox>'".
Instructions on how to troubleshoot and resolve issues with corrupt backups
Depending on your scenario you can use one of these methods to "copy" a backup plan to another machine.
Method 1: Applying one backup plan to multiple machines
This way you can apply one backup plan to multiple machines without the need to configure it anew every time.
Replication is creating backups in multiple locations with a single backup plan. This feature allows replicating backups from a local/network storage to multiple local/network storage, to Acronis cloud, or to an on-premises cloud based on Acronis storage (applicable to Acronis Cyber Protect Cloud).
To set up replication:
You can uninstall Acronis Agent by starting the installation package and selecting Install Backup Client and then Remove or by running /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall. Should this way not work, you can uninstall Backup Client manually.
Follow these steps to completely delete Backup Client from your system:
1. Remove all modules from dkms:
# dkms status
snapapi26, 0.7.46, 2.6.9-1.667, i686: installed
# dkms remove -m snapapi26 -v 0.7.46 --all
How to add the necessary rights to users for Acronis backup software
Unlock the partition using diskpart
Windows
Generally, you can uninstall Agents for Windows using Programs and Features of the Control panel.
Alternatively, you can uninstall agents using this script:
Backup Extension for Windows Azure Pack is a component that integrates Acronis Cyber Cloud with Windows Azure Pack. It enables service providers to offer multitenant backup service through Windows Azure Pack. Using the service tenants can back up both cloud virtual machines and on-premise infrastructure.
Acronis Cyber Protect Cloud and Acronis Backup Service are web-based applications. To back up your data, you only need to install a Backup Agent on your machine. You can manage and monitor system protection with a web-based console.
Backing up entire machine, disks, files or system state
- In Cyber Protection console, click Backup:
- A backup plan template is offered. Select items you want to back up: Entire machine, Disks/volumes, Files/folders or System state. By default, all disks will be backed up. Alternatively you can select specific items you want to back up.
Instructions on how to troubleshoot problems after recovery
This article applies to:
- Acronis Cyber Protect Cloud
Introduction
Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue.
Solution
Depending on what was being recovered, please choose the correct section:
Symptoms
Backup fails with:
This article applies to:
- Acronis Cyber Protect Cloud starting with version 4 (Agent build 12.0.1078)
- Acronis Cyber Backup Service starting with version 4 (Agent build 12.0.1078)
Acronis Cyber Protect Cloud and Acronis Cyber Backup Service allow backing up network shares, including shared folders created on a NAS.
You back up disks or an entire Linux machine. In the backup plan, you specify exclusions. Specified files/folders are not excluded from backup and backup completes with warning "File exclusion is not supported".
Acronis backup software listed above supports vCloud Air. The functionality of these Acronis products has been successfully tested in vCloud Air environment.
To back up virtual machines in vCloud Air install Acronis Agents inside the guest operating systems of the VMs. You can restore entire machines or individual disks or files and folders.
Symptoms
Backup fails with:
Error code: 67
Module: 307
LineInfo: 71e35c26b78d5f8
Fields: $module : agent_protection_addon_vs_177
Message: Cannot resolve inclusion rule.
--------------------
Error code: 12
Module: 377
LineInfo: b48330dd10253149
Fields: $module : agent_protection_addon_vs_177
Message: Failed to find the disk by its mount point.
or
You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."
This article applies to:
- Acronis Cyber Protect Cloud (formerly Acronis Cyber Backup as a Service)
Introduction
Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.
Version 7.7 and newer
Windows:
- In Cyber Protection console, delete the agent machine from the list.
- Open Command prompt as Administrator: Start -> Search -> cmd
- Execute:
"C:\Program Files\BackupClient\RegisterAgentTool" register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>
Linux:
Symptoms
- On a Mac, you create file-level backup of some folders.
- You download the archive to a Windows machine.
- You try to open the archive.
- Error appears:
Windows cannot open the folder.
The Compressed (zipped) Folder <path> is invalid.
Cause
Windows Explorer cannot extract a folder from the backup created on a Mac.
Solution
Use a third-party archiver (e.g. 7-Zip) to work with the archive.