When saving an archive to Backup Location the progress bar halts at 100% and nothing happens. There is a progress going on, you just need to wait until it is over

Setting up Quotas and Time Limits for Backup Locations, Administrator and User Profiles

You can set consolidation to run automatically in Acronis Backup Server to comply with the quotas and time limits set for each profile

Acronis Backup Server lets you store and manage backup archives of networked computers

Automatic consolidation creates a new archive with the data from the original ones and deletes the older incremental or differential backups

How to consolidate backups manually and how to set up automatic consolidation 

Quotas always exceed when Backup Location is on a network share or a network drive. This is a known issue

This message is written to the log when you receive the "Target drive is running out of space" interaction window

Acronis True Image Cloud is intended to provide our customers with the additional layer of backup protection by storing our customer’s backup to the Acronis Cloud. The continued use of Unlimited Cloud Storage requires continued compliance with the licensing policy and terms of use.


Does Acronis Files Connect (formerly ExtremeZ-IP) support folder quotas such as those in Windows 2003 R2?

Detailed description of supported storage media in Acronis True Image

You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values.

If you're having difficulties setting up ConnectWise Manage integration or your setup doesn't produce the intended results check the steps below to see the most common mistakes and ways to quickly resolve them.

Make sure to revise the information provided in the Integration Guide to refresh the basics as well.

This article applies to:

  • Acronis Cyber Cloud
  • Acronis Cyber Protect 15 - Cloud deployment


An incorrect number of devices usage is shown the Overview - Usage tab in Account management console (usually a double or triple of actually used devices)

E.g. 2 Workstations are shown as used when only 1 Workstation is actually in use: 

The issue appeared after Acronis Cyber Cloud 21.01 release.


After installing agent on Plesk/cPanel and applying a protection plan, Server quota is not assigned automatically.

Plan creation fails with:

The protection plan cannot be applied or updated as the existing quota of the device does not allow the requested functionality

When trying to assign a quota manually, you see no available server quotas.


Issue in the product. 


The issue has been fixed in Acronis Cyber Protect Cloud 20.08.