Registration

Delete the Acronis Managed Machine Service (MMS) logs and Acronis Agent backup policies to resolve the issue

The issue is caused by the corruption in Acronis License Server database

This is due to the lack of permissions on the account specified when adding the machine

Adding a machine to the Acronis Management Server fails with "The machine has already been registered". However the machine is not in the Acronis Management Server

Summary: registration process at the official Acronis web site

How to change the registration e-mail on Acronis website

Make sure you have an account at the Acronis website, then log into your account through the product

Introduction

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.

You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.

Introduction

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.

You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.

This article applies to:

  • OS X Mavericks 10.9

  • OS X Yosemite 10.10

  • OS X El Capitan 10.11

Symptoms

After updating Agent to Build 26822 or later on macOS X 10.9 - 10.11, backups fail with the following error:

Failed to connect to the Agent Core service on this machine

Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Symptoms

You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Cyber Protection console.

Or you need to re-register a client machine to another Backup Account.

Solution

Use this method to manually register a Backup Agent.

Note that account name and password used in the commands are for backup user account, not for Partner-level admin

Use quotation marks, if your password contains special characters or spaces.

Symptoms

You try to install Acronis Cyber Backup 12.5 or Acronis Cyber Protect 15 on a machine where a NIC is disconnected or missing. Both Management Server and Agent are selected for installation.

At 99% of installation progress you get an error:

Registration failed.

Backup agent: "Failed to connect to the management server"

Manual registration fails with an error: ZmqGW return empty AMS addresses list

Cause

Issue in the product.

Symptoms

You have recently disabled and then re-enabled a tenant.

Backup for that tenant fails with the following error:

Request to the cloud platform failed because the agent is not registered

Symptoms

  1. You want to install an agent in an environment with a proxy.
  2. You have configured proxy according to the user guide (Acronis Cyber Protect 15
  3. Agent registration fails with the following error:

    503 service unavailable

Symptoms

  1. You attempt to register an agent machine in the Cloud
  2. Registration fails (if you attempt to unregister the agent, it fails as well). When you check MMS log, you see the following error:

This article applies to: Acronis Cyber Protect 15 Update 3 (Build 28035)