Slow performance

Symptom

Windows Explorer (File Explorer, Explorer.exe) is slow, sometimes stops responding.

Cause

Malfunctioning ti_managers_proxy.dll is a possible cause.

Symptoms

Backups are stored in managed vaults.

Loading of recovery points under Devices -> Recovery is much slower than when browsing recovery points of the same archive under Backups tab.

Cause

Issue in the product. When Devices -> Recovery tab is opened the list of recovery points gets refreshed every time, resulting in a longer load time.

This issue will be fixed in one of the upcoming product updates.

Workaround

Perform the following steps on Management Server machine: