1. The occupied space on the Account tab of Acronis True Image shows the amount of data stored in Acronis cloud, but when you open Online Dashboard and want to download files from Acronis cloud, the Web Recovery page does not show any backups.
2. You are trying to recover the data from the Web Recovery page but when you click on your backup or click 'download' on the file, you get an error message stating "The server is not available at the moment. Please try again later".
Web Recovery Console is a separate console of Acronis Cyber Protect Cloud that is hosted by a dedicated set of servers on Acronis premises and allows you to access cloud archives. Using this console, you can download files from cloud archives, check storage usage, delete archives or incomplete backups.